Assistance with a bonder should not begin and end with its purchase. Such complex, sophisticated machinery requires support from experts that know the equipment, its capabilities, and its requirements. This is necessary to achieve maximum throughput and efficiency. Otherwise, what’s the true value of a bonder that is functioning at only a fraction of its potential?
The individuals on the front lines working with customers to maximize their bonder’s
capabilities are vital to the uptime and performance of automated microelectronics production. These engineering experts are trained specifically to troubleshoot machines and to perform preventative maintenance and system health checks at the organization’s site.
Palomar Technologies recently added to its workforce, particularly in the ranks of its field service engineers to meet the needs of its expanding installed base. This was done in order to offer expert hardware, process and application support directly to its customers, specifically in the Asia Pacific region. With the expansion of support based in Singapore, Palomar is now able to resolve the most complex microelectronic assembly challenges faster than ever. The new Palomar Asia facility offers a clean room and demonstration laboratory, outfitted with wire bonding and die attach capabilities, as well as measurement and test equipment. The overall expansion reflects the global growth of the semiconductor market.
Meet One of the New Faces of Excellence in Field Service Support
In line with this strengthening of the capabilities of Palomar, particularity in Asia, Mr. Tony Lopez has become Field Service Manager to better support new and existing customers with their automated packaging equipment.
Tony has been with Palomar for thirteen years; three of those years were spent at the headquarters in Carlsbad supporting primarily North American customers. His previous semiconductor industry experience in companies such as Mitsumi, Panasonic Semiconductor Singapore, and Chartered Semiconductors/Global Foundry will be put to good use as he continues to build and strengthen the excellent relationships Palomar has with clients.
The addition of Tony to the Palomar Asia team provides superior direct support and expertise to customers in that region. It is important to provide a strong support system for each and every region of the world where customers reside, and Tony will lead this effort in Asia.
Want Better Throughput? Implement Bonder Best Practices.
Palomar Technologies is committed to extending the longevity and maintaining peak performance capabilities of all systems that leave our factory. The bonder buy-off process is the start of a strong partnership between Palomar Technologies engineers and your organization. Capital equipment investments will reach and maintain maximum production value through the implementation of bonder best practices:
• Enroll in Bonder Boot Camp Training Sessions – To continue production at your bonder’s maximum performance capabilities, take advantage of offered training courses led by Palomar Technologies bonder experts, covering system operations, programming and proper maintenance.
• Maintain a Service Contract – Benefits of annual service contracts include three yearly preventive maintenance (PM) visits, emergency service calls with in-house bonder experts, discounted spare parts, priority overnight shipping of spare parts and bonder software updates (as needed). Annual service contracts are available to cover Field Services support visits once the first-year warranty expires.
• Upgrade to the Latest Software and Hardware – Outdated bonder software hinders the ability to run production at maximum capacity and accuracy, and may limit your eligibility for Field Services support. Ensure your production is running with the most recent software programs through a Bonder Performance Upgrade (BPU).
• Practice Preventive Maintenance – PTI PC Backup and Recovery is a proven safety net for production computer data should there be a program-based data corruption or loss. The PTI PC Backup and Recovery hardware system will reinstall all software and program data to have your bonder up and running within minutes. Investing in the PTI PC Backup and Recovery is nominal in comparison to the potential financial losses associated with disrupted production by limiting downtime to mere hours rather than days or weeks.
• Work with a Process Development Consultant – PDCs are your in-house resource to develop or optimize your production processes on your Palomar systems. PDCs are specially trained Palomar Technologies engineers with a complete knowledge of equipment, application processes and materials required to increase yield, throughput and equipment performance.
• Ask Questions. Reach Out to Palomar Customer Services – Palomar Technologies is committed to a strong partnership with your organization and is available to provide applications advice, industry insight and expertise to improve your bonding capabilities. Enroll in a Bonder Boot Camp maintenance or applications training sessions to sharpen your skill set to increase yields in a comprehensive and hands-on course.
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Tim Hughes
Customer Services Manager
Palomar Technologies, Inc.