Job Summary

The Tech Services Engineer provides on-site service and remote technical support for microelectronics/semiconductor assembly equipment, specifically die bonders (die attach).

This role installs and qualifies equipment, performs preventive and corrective maintenance, and owns support cases end-to-end (triage, troubleshooting, escalation, and closure) to maximize uptime, yield, and customer satisfaction.

Key Responsibilities

Field Service (On-Site)

• Install, commission, and qualify equipment at customer sites (new installs, upgrades, relocations), including site readiness checks and acceptance testing.
• Troubleshoot and repair electrical, mechanical, pneumatic, motion-control, vision/alignment, thermal, and vacuum-related issues; restore production safely and quickly.
• Perform preventive maintenance (PM), calibrations, alignments, and verification checks; document results and recommend reliability improvements.
• Support service-level applications needs: verify programs/recipes, confirm tool setup, and assist with basic process checks in collaboration with Applications/Engineering.
• Provide customer training for operators and maintenance teams on safe operation, routine PM, and first-line troubleshooting.

Technical Support (In office)

• Provide Tier 1–2 technical support via phone/email/HubSpot: intake issues, gather symptoms, run structured diagnostics, and deliver clear customer updates.
• Own support cases in a ticketing/CRM system: log contacts, capture tool configuration and evidence (logs, photos, alarms), document troubleshooting steps, and close cases with corrective/preventive actions.
• Perform remote diagnostics: interpret alarms, analyze tool logs/data trends, and guide customers through safe checks to reduce downtime and unnecessary dispatches.
• Coordinate escalation for complex issues: reproduce problems when possible, assemble complete evidence packages, and interface with Engineering/OEM teams through resolution.
• Develop and maintain knowledge assets (troubleshooting guides, known-issue notes, service bulletins) and share learnings to improve first-time-fix performance.
• Support End of line testing of machines
• Troubleshooting and repair of machines in production
• Participate in on-call or after-hours support rotations as required.
  
  

Service Operations & Customer Success

• Create high-quality service reports and failure summaries; communicate root cause hypotheses, actions taken, parts used, and follow-up recommendations.
• Coordinate spare parts identification, ordering, usage tracking, and RMA/return analysis (as applicable) with Service Operations/Logistics.
• Identify recurring issues and contribute to structured root-cause analysis and continuous improvement to reduce repeat failures and improve reliability.
• Maintain professional customer relationships and promote safe work practices and compliance with customer site protocols (ESD, cleanroom, safety).

Required Qualifications

• Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Electronics Technology, or equivalent practical experience.
• 3+ years of field service, equipment maintenance, or technical support experience supporting capital equipment (semiconductor, microelectronics assembly, automation, or related industries).
• Strong electro-mechanical troubleshooting skills (motors/servos, sensors, motion control concepts, pneumatics, and electrical systems).
• Ability to read and interpret wiring diagrams, and mechanical drawings; comfortable using DMMs and precision measurement tools.
• Excellent customer communication, documentation, and case ownership skills; able to work calmly under time pressure.

Preferred Qualifications

• Hands-on experience servicing die attach/die bonding platforms and/or wire/wedge bonders (setup verification, basic program/recipe checks, alignment concepts).
• OEM capital equipment service background and familiarity with structured problem-solving methods (RCA/8D).

Tools & Technologies

• Die bonders / die attach systems; dispense/epoxy and solder die attach processes (depending on toolset).
• Diagnostic tools: digital multimeter (DMM), alignment tools, torque tools, leak-check methods, and remote support software.

Work Environment, Travel & Physical Requirements

• Frequent travel to customer sites (typical ranges vary by territory; may include occasional weekends/holidays).
• Ability to work in cleanroom/ESD-controlled environments and follow customer safety procedures.
• Ability to lift and move typical service tools/parts (commonly up to ~50 lbs) and work around equipment requiring kneeling, bending, and standing.

Salary range $33-$39 / hour.   

If you are interested in this position, please email HR at resumes@bonders.com.