We're Here to Help
System Support
Our goal in product support is to offer the highest level of support to maximize the productivity of Palomar Technologies equipment and help minimize downtime.
Contact us directly at (760) 931-3685 or toll free at (800) 854-3467, Monday–Friday, 7:30am–4:30pm (Pacific Time). Please be prepared to provide the following information, so that we may better serve you:
| • Contact information—name, telephone number, and hours of availability |
| • Company name |
| • Model and serial number of equipment |
| • Software version currently installed |
| • Description of problem, questions, or comments |
| • Description of the application/production process parts and equipment warranty and extended service contracts |
Our standard warranty covers defects in material and workmanship, and includes new systems, refurbished systems, replacement and spare parts. Learn more about our equipment warranty or contact us. Our extended service contract is a comprehensive plan that provides full coverage proactive maintenance and emergency support at a fixed annual price. Learn more about our extended service contract.
Bonder Bootcamp - Training Services 
Bonder operation, programming, and maintenance training courses are scheduled throughout the year at our Carlsbad facility, and can be performed at the customer site. Customized courses can be designed to meet any special requirements.
For more information about our ongoing training schedule or to arrange a site visit, please contact our Training Coordinator at (760) 931-3614 or customerservice@bonders.com.
Upgrades and Bonder Buy-Back Program 
Performance upgrades allow you to extend the life of your purchased equipment and also take advantage of our ongoing efforts to improve functionality. Upgrades are available for the 3500-III Component Placement Work Cell and the 8000 Wire Bonder & Ball Bumper.
Palomar Technologies offers a reliable die bonder buy-back program. Contact us if you are interested in trading in your 3500 Die Bonder for a credit towards your purchase of a 3800 Die Bonder, the leading fully automatic and highly versatile component placement system.
Spare Parts
New Bonder spare parts and subassemblies are available for purchase. Depending on your system, refurbished items, such as bondheads, Cognex cards, and die collet heads, may be purchased at a reduced price if they are available. Bonder consumables, such as gold wire, capillaries, and lightbulbs, are available in new condition only. Requests for spare parts can be made at (760) 931-3685 or toll free at (800) 854-3467, Monday–Friday between 7:30am-4:30pm (Pacific Time). Submit an Order Request form online.
Refurbished Equipment
Refurbished bonders and parts can be an economical alternative. Our refurbished bonders undergo a high quality restoration, and are completely burned in and tested to the same exacting standards that we apply to our new equipment.
We would be happy to assist you with your support need. Or contact Product Support directly at (760) 931-3685 or customerservice@bonders.com or online by contacting us.
