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System Support

Our goal in product support is to offer the highest level of support to maximize the productivity of Palomar Technologies equipment and help minimize downtime.

Contact us directly at (760) 931-3685 Monday–Friday, 7:30am–4:30pm (Pacific Time). Please be prepared to provide the following information, so that we may better serve you:

Contact information—name, telephone number, and hours of availability
Company name
Model and serial number of equipment
Software version currently installed
Description of problem, questions, or comments
Description of the application/production process parts and equipment warranty and extended service contracts

Our standard warranty covers defects in material and workmanship, and includes new systems, refurbished systems, replacement and spare parts. Learn more about our equipment warranty or contact us. Our extended service contract is a comprehensive plan that provides full-coverage proactive maintenance and emergency support at a fixed annual price. Contact us to learn more about our extended service contract.

Bonder Training Services Take a Wire Bonding Class

wire bonder training class. die bonder training courseBonder operation, programming, and maintenance training courses are scheduled throughout the year at our Carlsbad facility, and can be performed at the customer site. Customized courses can be designed to meet any special requirements.

For more information about our ongoing training schedule or to arrange a site visit, please contact our Training Coordinator at (760) 931-3685 or [email protected].

Upgrades  

Performance upgrades allow you to extend the life of your purchased equipment and also take advantage of our ongoing efforts to improve functionality. Upgrades are available for the 3500-R Component Placement Work Cell and the 8000i Wire Bonder & Ball Bumper.

Spare Parts

New Bonder spare parts and subassemblies are available for purchase. Depending on your system, refurbished items such as bondheads, Cognex cards, and die collet heads, may be purchased at a reduced price if they are available. Bonder consumables, such as gold wire, capillaries, and lightbulbs, are available in new condition only. Requests for spare parts can be made at (760) 931-3685 Monday–Friday between 7:30am-4:30pm (Pacific Time), or Submit an Order Request form online.